Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement, and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares. To learn more, visit www.limeade.com.
We're committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And we've got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. In addition, we're one of the fastest-growing companies in North America (Deloitte's Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.
About the role:
You will have the opportunity to make a significant impact on the success of new Limeade customer programs by joining a small, energetic and passionate crew, and coming to work feeling energized about the challenges and rewards ahead. You will be accountable for the full implementation of new customers or partners (as needed), coordinating the efforts of subject matter experts and stakeholders. The ideal candidate has direct client facing experience, rigor and discipline around establishing, documenting and communicating project plans; effectively coordinates resources, monitors progress and intervenes as necessary to ensure that quality, schedule, budget and other requirements are met.
This role can be fully remote.
This role is open to those who are legally authorized to work in the United States and Canada.
Lead the design and implementation of new customer programs or partner onboarding (as needed) on Limeade software
Use/adapt the Limeade implementation project plan in our Project Management tool and other tools as necessary to guide and ensure customer decision making on required implementation issues
Ensure that best practices are implemented, and decisions are documented throughout the launch and ongoing process for new customers or partners (as needed)
Lead and monitor the full implementation and ongoing process to ensure all tasks are completed on time and deliverables are met according to contract specifications (e.g., customer assets received and integrated into site, internal and external quality assurance testing is accomplished, and site is launched into production)
Work closely in partnership with the customer and Limeade’s Strategic Account Executives, Data Ops team, and Technical Leads to ensure all contractual commitments are met for all customers you will serve.
Proactively identifies risks; mitigates and escalates appropriately
Work with other internal functional areas and/or customers’ vendors to launch Limeade solutions
Work with enablement team to ensure knowledge base supports customer needs
Facilitate User Acceptance Testing with the customers
Facilitate project sign off with the customers
Look for opportunities to improve process, templates and tools to scale project management and implementation processes and collaboratively work through cross departmental processes with other internal teams
Understand the Limeade Platform in detail to support the customer, providing content presentations to educate the customer on functionality, capabilities and best practice
Work with Data Ops to translate business needs into technical requirements for data integrations
Experience working with SaaS Platforms and Wellness Industry are a plus
Bachelor’s degree and 3-6 years of software related or other large-scale project management experience
Demonstrated expertise in planning, executing and delivering projects on time and on budget
Impeccable attention to detail and follow through
Outstanding interpersonal skills, including strong communication skills, both verbal and written
Ability to work effectively in a fast paced, high energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
Critical thinking, ability to challenge others and drive productivity, while maintaining strong business relationships
Strong customer facing presentation skills and experience with an ability to offer compelling arguments to lead customers down a path that creates successful programs and strategies
Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.
This position is open to remote workers located in the United States and Canada.