Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement, and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares. To learn more, visit www.limeade.com.
We're committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And we've got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. In addition, we're one of the fastest-growing companies in North America (Deloitte's Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.
About the role:
Limeade is looking for a service-obsessed IT Support Specialist to provide top-notch support for internal users and systems nationwide via a hybrid on-prem role in our Bellevue corporate office. Providing white glove IT Support is a critical role in our company’s success. This is a great opportunity in an explosive growth, market-leading engagement and wellness SaaS company.
We’re looking for a professional who can help us optimize and grow our support capabilities, with a security first mindset. You will act as the first point of contact for all IT helpdesk and infrastructure needs within the Bellevue office as well as remote employees. You will also be responsible for new hire setup, coordinating employee desk moves, and ensuring that company and department meetings run smoothly.
You must be able to commute to our Bellevue office.
Respond to daily end user support needs, such as troubleshooting hardware, software, peripheral, mobile device, and phone requests and issues for both on-site and remote users
Ability to setup, configure, and roll-out new hardware and software as needed
Responsible for setup and onboarding of new employees
Manage endpoint equipment with Jamf and Microsoft InTune
Test, image and maintain PC’s, laptop, monitors, printers, and other related hardware and network infrastructure
Manage equipment procurement, maintain IT Inventory, and assist in the deployment/retirement of hardware as needed
Document incidents and processes as directed and ensure that all tickets requiring follow up work and/or calls receive appropriate attention
Escalate all service requests and change orders that may require additional resources for timely closure or escalated priority.
Create internal and external technical documentation
Complies with all Information Security Policies, Procedures and Standards
Stay abreast of new and emerging security threats and mitigation approaches for your respective area and perform periodic security reviews of your assigned areas
Ensure all proposed changes follow the Change Management policy and procedure for production changes
Adhere to and ensure compliance and security best practices are enforced
Protect PII and PHI only in accordance with HIPAA and GDPR standards, including limiting viewing of PII and PHI to the absolute minimum as necessary to perform assigned duties
Desired Skills and Responsibilities:
Ability to demonstrate our values in an on-going and consistent way
Experience with user administration in Office 365
Experience providing exceptional service face-to-face or over the phone
Excellent verbal and written communication skills with a cheerful demeanor
The ability to find creative solutions to technical issues
Self-motivated, organized and able to work independently in a fast-paced environment
Experience supporting Microsoft Windows and Mac OS
Experience drafting self-help documentation and helping us create a knowledgebase in Ticketing System
A basic understanding of networking – LAN, SMTP, SIP, Wireless
Minimum Associate degree or certificate in a Technical Support related field
3+ years’ experience supporting Mac and Microsoft Windows in a fast-paced environment
Experience in Office 365, JAMF, Active Directory, Zendesk, and Microsoft Teams
Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.
This is a hybrid role, you must be able to go into the office.