Limeade is an employee experience software company on a mission to transform work into a source of positivity, energy, humanity, and purpose. Founded in 2006, Limeade is a pioneer in the HR technology industry and is consistently recognized for its own award-winning culture. Today, Limeade solutions are used in approximately 100 countries around the globe. We help every employee know their company cares – and deliver people and business results that matter. Limeade partners with its customers to transform the overall employee experience by helping to improve employee well-being, engagement, and sense of inclusion – in addition to reducing the risk of unwanted turnover and burnout. To learn more, visit www.limeade.com (AXS listing: LME)
About the role:
We’re looking for a passionate and experienced leader to manage our current and future On-site Well-being and Employee Experience Managers. Several of our customers have Onsite-Well-being and Employee Experience Managers that execute on customer engagement initiatives and ensure customer success. This role would assist the On-site Well-being and Employee Experience Managers with streamlining processes, developing resources and tools and supporting the strategies of their customers to improve people and business results.
This position will be tasked with helping Limeade’s customers become great places to work by ensuring they successfully adopt Limeade’s technology and evidence-based best practices in order to improve employee well-being and Engagement. Your team will ensure our customers love us and want to do more with us and will focus on both day-today and more strategic opportunities.
This position will report to the Director, Customer Success.
You must be:
Customer-Focused: You start with the customer and work backwards. You invest the time and energy to understand your customers’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
People Leader: Proven ability to lead and develop employees
Organized: You are awesome at managing teams and groups of individuals and delivering projects on time that match customer requirements and expectations.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help other and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Lead and manage a global team of Employee Experience Specialists focused on enterprise customers
Support customers as a Strategic Account Executive
Interface effectively with customers, partners and internal resources to drive scalable, enabling processes
Collaborate with the Institute to develop important resources and tools to improve the effectiveness of the Employee Experience Specialists
Streamline processes and create best practices for all Employee Experience Specialists
Support customer strategies and program designs ensuring they deliver on our promise to improve well-being, drive engagement and help build great companies, while further assisting with the keeping of and maintaining customers
Support to identify business needs and objectives of different customer constituents (i.e. HR, benefits, corporate marketing, communications, IT and finance) and appropriately map Limeade’s capabilities to address their needs
Help Employee Experience Specialists stay up to date on all Limeade trainings, updates and changes; identify opportunities for additional training
Support customer engagement strategy and integrated communications plan.
Support Employee Experience Specialists to ensure appropriate data mining and reporting of customer outcomes
100% aligned with and ability to demonstrate our values in an ongoing and consistent way
Masters or PhD in Organizational Psychology, Behavior Change, or relevant experience
Experience establishing and maintaining long term customer relationships
Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed
Possess excellent verbal and written communication skills
Unquestionable commitment to execution
Technical knowledge or the willingness to learn new technology
Proven ability to lead outstanding teams and build scalable, enabling processes that keep employees, customers, and partners highly engaged
Proven experience leading large complex projects
Think strategically and innovate
Demonstrated conceptual and analytic thinking
Strong project management, account portfolio planning, and prioritization
Willing to travel
Comfortable with ambiguity. You bring structure and process to the team when needed, but don’t overly complicate
Previous experience with Microsoft a plus
Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.
Please Note: Limeade is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.