Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement, and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares. To learn more, visit www.limeade.com.
We're committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And we've got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. In addition, we're one of the fastest-growing companies in North America (Deloitte's Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.
About the role:
This role is in support of Limeade's TINYpulse product.
The CS/Sales Enablement Manager will play an influential role in the success of the Customer Success (CS) and Sales departments. The Enablement manager’s main responsibility is to ensure the Sales & CS teams are well-resourced with the content, training, and knowledge of available assets to actively work and close deals, and delight our customers. You’ll partner with senior leadership and be responsible for creating content, improving sales and customer success processes and methodology, writing documentation and continuous development through hands-on coaching.
To thrive in this role, you will need to effectively partner with senior leadership to meet company objectives. Review the job responsibilities and candidate characteristics below, and if this sounds like you, be sure to apply! We look forward to hearing from you and learning more about your interests.
Ongoing communication and partnership with Sales, Product, and Customer Success Leadership, and Internal Subject Matter Experts to develop, define and execute enablement initiatives
Develop and implement enablement strategy, program, and curriculum for the Sales and Customer Success departments that increase the team's productivity and performance
Develop and maintain CS training materials including new employee onboarding, renewal playbooks and customer support and product videos.
Create and manage client facing assets and template materials (e.g. implementation materials, Executive Business Reviews, QBR’s, product trainings) as well as the training on the use the new materials.
Engage in ad-hoc financial analysis, including special projects at the request of the C-Suite and other key leaders
Identify and implement performance improvement initiatives throughout the company – by product, and by function
Assess trends in customer and market behavior and modify strategies to optimize financial growth
Cross-functionally partner and communicate with Product, Customer Success, Sales and Marketing teams in Seattle and Saigon to develop innovative products, services, and trainings to drive key company initiatives
Condense complex and highly technical content into an effective Sales & Customer Success focused framework
Train Sales and Customer Success on optimal utilization of resources and demo workflows based on persona and the opportunity
Manage on-boarding and training content and delivery for all new hires to improve the ramp time
Hold sales and CS teams accountable to the completion and implementation of training programs and ongoing improvement
Host and deliver training sessions both on general sales skills as well as company, industry, and product-specific training
3+ years of enablement management or company trainer experience in a SaaS or Sales organization (preferred)
Strong strategic, conceptual, and analytical thinking, and decision-making skills
High adaptability and flexibility, including the ability to manage deadlines, and change
Strong negotiating skills within a context of political sensitivity and conflicting interests
Highly-developed training, presentation and written communication skills
Proven project management capabilities
Strong ability to deliver and facilitate training for small and large groups, both in-person and virtually, across a diverse audience base
Ability to swim in an ambiguous environment where learning new technologies will be a priority
Strong quantitative and qualitative problem-solving skills
Who you are:
World-Class Communicator – You’ve mastered the ability to communicate complex ideas into easy-to-absorb concepts that resonate with attendees. You understand a great message isn't of any value until it has been effectively communicated
Tech Savvy – You go beyond using tech in your daily life. For you, tech is life.
Intellectually Curious – You understand most successful enablement managers have a passion for learning and growth because it makes the training sessions they deliver more successful
Self-starter – You don’t need to be told what should be done. You’re able to assess a situation and take care of the responsibilities with little to no direction
GSD (Get Stuff Done) – You roll your sleeves up and do what it takes to be successful. You know that the effort put into a task is directly reflected in the outcome. You’re willing to go the extra mile to ensure the results are top-notch
Detail-oriented – You recognize that the small things make a big difference and you ensure nothing slips through the cracks
Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.
Please Note: Limeade is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.