Fiserv’s Commitment to Inclusion

Company Profile

Fiserv, Inc. (NASDAQ:FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale solution. Fiserv is a member of the S&P 500® Index and the FORTUNE® 500, and is among the FORTUNE Magazine World’s Most Admired Companies®. Visit fiserv.com and follow on social media for more information.

Approach

Fiserv continues to foster an inclusive and welcoming environment, so all associates feel comfortable sharing ideas, know they belong and are proud to work at Fiserv.

Fiserv used their Limeade program, Fuel Your Life, to amplify the inclusion efforts at their organization. They listened to associates to better understand where to invest their Diversity & Inclusion (D&I) efforts.

Through Fuel Your Life, they:

• Promoted internal D&I trainings
• Spread awareness about the Employee Resource Group Program by encouraging associates to join for the opportunity to share ideas, experiences, support each other and elevate professional development
• Shared their Back2Business updates in how they invested millions into small businesses during the pandemic

Fiserv communicated their inclusion mission to ensure associates knew the company’s commitments to D&I and that all voices mattered.

In 2020, Fiserv launched seven internal D&I Xchange on-demand trainings to all 44K global employees, making it easy for associates to sign up and participate in trainings such as “Reflecting on Unconscious Bias.” They also used Featured Activities to highlight volunteer and donation opportunities that aligned with their inclusion mission.

Successful DEI Programs/Initiatives:

• Unconscious bias – We all have it
• What should organizations do about unconscious bias
• Let’s work on unconscious bias together
• Reflecting on unconscious bias
• Managing Diversity
• Diversity Affects Us All

Results

Fiserv is committed to listening to their associates, communicating resources, and sharing their actionable plans to foster a more inclusive environment. Fiserv believes in “leaving the world a better place than we found it” and takes pride in creating an environment where the more than 44,000 individuals who constitute their global team feel welcomed and empowered to bring their authentic selves to work each day.

After Fiserv promoted the D&I Xchange trainings in their Limeade program, Fuel Your Life, they saw:

• 50% increase in registration after only nine days.
• ERG membership increased by 300 associates after one month
• Over 800 associates participated in the 2:1 match campaign to support human rights

The Fuel Your Life program allowed them to amplify their D&I trainings and initiatives, resulting in greater attendance and participation from associates across the globe.

“At Fiserv, our clients expect us to deliver Fiserv at our best, but it’s hard to show up as your best if you feel like you don’t belong. So, the heart of our inclusion and diversity programming and really all of the human capital management strategy is set up to give you the tools that you need to succeed. To align associate development and belonging with the community engagement — a diverse team that creates belonging.”

Vivian Greentree, Senior Vice President, Head of Global Corporate Citizenship