The World Health Organization recently declared employee burnout a legitimate syndrome linked to chronic workplace stress. According to the organization, this chronic stress can have severe consequences for employees including exhaustion, lack of engagement and workplace inefficacy. Why does this reclassification matter? It further legitimizes that burnout is a global problem, and that companies should take proactive measures toward burnout prevention and recovery. This guide will provide useful information on preventing burnout, spotting existing burnout and helping your employees recover from burnout.
What is employee burnout?
Burnout is defined as a response to prolonged exposure to emotional, physical and interpersonal stressors that is characterized by a chronic feeling of exhaustion, cynicism and inefficacy.
Limeade Institute research indicates that employees who experienced greater levels of stress felt higher levels of exhaustion, cynicism and inefficacy. Our research also suggests that your most engaged employees feel the impacts of stress more than unengaged employees.
Your most engaged employees are the most likely to burn out.
The most common causes of burnout at work:
- Overload — workload and time
- Role conflict and ambiguity
- Lack of support from managers
- Lack of feedback
- Lack of participation in decision making
- Lack of fairness and equity
- Values disconnect
- A “broken” psychological contract between an employer and employee
Why does workplace burnout matter?
Engaged employees drive real business results — they’re energized, enthusiastic and focused. Engaged employees enjoy their work, help boost productivity, performance, morale and growth.
Ultimately, employee engagement is good for people and for business.
Companies with engaged employees are:
- 78% more profitable
- 40% more productive
- 5x less likely to have a safety incident
- Stock growth price 2.5x that of their peers
However, burnout can happen when highly engaged employees begin to have low well-being due to unmanaged personal and/or workplace stressors. In order to be burned out at work, an employee has to be highly engaged. The employee has to be all in and care deeply about their work in order to get to the point of feeling burned out. This means top-performing, highly engaged employees are at the highest risk for burnout. Without support from their manager or organization, and/or the ability to resolve stressors for themselves, engaged employees can eventually burn out. And the consequences can be huge. Burnout results in low productivity and high employee turnover — especially turnover of the most talented and productive people that employers can’t afford to lose.
Job burnout has big consequences
Most companies think of burnout as a personal issue because it shows up so differently for each person who is experiencing the cycle of exhaustion, cynicism and inefficacy. The reality is that job burnout is really an organizational issue and should be addressed accordingly. Burnout is associated with absenteeism, intention to leave the job and actual employee turnover. But for people who stay on the job, burnout leads to lower productivity and a negative impact on team members. Oftentimes, burnout is “contagious.” It can spread toxicity across a team or spill over into people’s home life.
Authentically supporting employees and managers
Most employees say their immediate managers matter more than C-suite leadership when it comes to well-being support. But often, managers don’t understand how to talk with their employees about well-being, according to research by Korn Ferry Hay Group.
And it’s not just about well-being. Managers play a big role in employee engagement. In fact, they account for up to 70% of variance in employee engagement. And employees who rate their manager as excellent are five times more engaged than employees who rate their manager as poor, according to a Gallup report.
Managers play a critical role in ensuring employees have a great experience. They’re not only responsible for the career path of the employee, they’re responsible for bringing the company values and culture to life. It’s imperative that companies help managers understand how to do this.
A great place to start is with an understanding of the strongest drivers of employee engagement. According to research by Limeade and Quantum Workplace, these drivers should include:
- Maintaining a reasonable number of work hours
- Realizing personal potential and learning new things
- Using their greatest strengths
- Fitting professional abilities with role and responsibilities
- Feeling valued and respected
- Feeling supported by manager and organization support
Managers who strive to create these conditions for their employees will be more likely to have employees with high well-being and who are truly engaged while proactively mitigating the risk of employee burnout.
The best way to foster employee engagement and well-being is to support employees. And one of the best ways to support employees is to focus on managers.
The missing link: well-being
It’s obvious why employers want to foster engagement, but few know how to foster high engagement and high well-being at the same time.
Employee well-being drives engagement, and vice versa. When employees are engaged in their work, they feel good and live with a sense of purpose.
Employees with higher well-being are twice as likely to be engaged in their jobs, Gallup reports. Research by Limeade and Quantum Workplace shows these employees enjoy their teams more, are more loyal and recommend their company as a great place to work. Further, highly engaged employees with high levels of well-being are able to cope with higher levels of stress without succumbing to the symptoms of workplace burnout.
When employees have high well-being AND feel supported by their organization, it’s a win for everyone.
Employee burnout prevention & recovery
The good news is that burnout is preventable. With strong manager support and an understanding of what causes job burnout, employers can more readily prevent their top talent from burning out.
Here are four ways to help prevent burnout at work:
1. Provide recovery time
Everyone needs a break to recover. Employees pushing themselves to the limit at work is not only unproductive, it leads to burnout. Managers should adjust workloads and be aware when someone has been going full throttle in overdrive for too long. While recovery time or breaks help deal with the symptoms of burnout, they don’t provide a real solution. Make sure managers focus on the root causes too.
How managers can help
- Managers should meet with each of their direct reports each week for a one-on-one meeting. In this weekly meeting, managers should be sure to check on the employee’s overall well-being and address any issues that arise as quickly as possible.
2. Foster a well-being mindset
How people think about stressors has an impact on their ability to handle and recover from them. What’s stressful to one person can be energizing to another — it’s subjective. For some, stress is enhancing and exhilarating, while for others, it’s debilitating. When managers know how employees think about stress, they can help them cope with it better and prevent burnout.
How managers can help
- Give employees permission to set emotional boundaries with their work by identifying limits and recognizing feelings. Without boundaries, employees are vulnerable to crippling disappointment when they receive critical feedback.
- Help employees find their “sweet spot” of stress. Acute (good) stress keeps you on your toes, ready to rise to a challenge. Chronic (bad) stress, and our response to bad stress, can lead to many health problems both physical and mental.
3. Build social connections
People are wired to be social. And the more we can rely on each other for support, the better off we are. In fact, social support positively relates to important factors that impact stress, health, wellbeing and engagement. Employers have the unique ability to foster community among employees by boosting team support and social networks. These social connections will help employees get the support they need and help guard against burnout.
How managers can help
- Challenge employees to create a plan to connect with a friend, family member or colleague at a scheduled time each week. Encourage them to schedule a phone call, meet for coffee or go for a walk. This will lift their mood and help them feel connected.
Helping employees connect to their purpose is key for burnout prevention. When people have a real emotional connection to their work, they’re more connected to the company and their own purpose. This helps put things into perspective when work gets hectic.
How managers can help
- Connect each employee’s role to your organization’s mission and values. Connecting roles to how jobs directly contribute to the goals of the company helps reinforce why each employee’s role matters.
- Help employees take ownership in crafting their job. Job crafting involves intentional reflection on how the employee frames their job and the purpose and meaning derived from it. This exercise will help employees think through small changes they can make to take more ownership over their role, and uncover their unique set of skills and strengths that make them great at their job.
How can companies help employees recover from burnout?
Employees have to be on fire to burn out. But how do you know when they’re feeling the heat?
Employees don’t burn out overnight. Burnout at work happens over time. Knowing the phases of burnout is the first step in helping employees, at any phase, recover from burnout.