How the University of Pennsylvania Health System builds a culture of care for employees to thrive
Amplifying employee care
The University of Pennsylvania Health System (UPHS) is a world-renowned academic center dedicated to outstanding patient care and the education of physicians and scientists around the world. Their benefits and well-being teams proudly serve over 40,000 employees that include a wide range of disciplines from administrators to physicians and researchers.
With burnout reaching an all-time high for health professionals, UPHS wanted to prioritize building a culture of care and resilience so their employees could thrive. They believed that in order to provide the best care for their patients they needed to start with taking the best care for their employees.
To achieve their goal of amplifying employee care, UPHS partnered with Limeade to power their employee well-being platform under the Wellfocused program. Employees use the Wellfocused platform as a central hub to access their benefits, resources, company news and to participate in well-being activities and track their health goals. Wellfocused keeps employees engaged by offering a wide variety of well-being resources including weekly live sessions to register for, daily well-being activities, podcasts, articles, videos and more.
Reaching a diverse employee population
Connecting the UPHS culture with employees across a system of eight hospitals and eleven Ambulatory Multispecialty Centers is a top priority for the benefits and well-being teams. To ensure they reach all employees no matter what their role, shift, or well-being needs, the team recognizes the importance of meeting employees where they are. Jennifer Brady, Director of Employee Benefits and Well-Being explains, “Each of our hospitals is very different, they each have a different personality. We can’t have a blanketed approach, so we really have to tailor the way we communicate our different programs and initiatives.”
Delivering a personalized experience is critical to ensure employees are consistently participating in their well-being program and staying engaged at work. Using Limeade targeted communication capabilities, the UPHS team delivers relevant information and support resources to their employees based on their location, benefits and where they are on their well-being journey.
Jennifer adds, “The most important thing is that employees have different needs. It’s not just about pay and benefits anymore we need to think about how we care for our employees as human beings. People need to be supported in ways that we didn’t support them before, things like elder care and childcare, financial well-being, and access to quality and equitable healthcare. It all really matters.”
UPHS continues to prioritize integration and collaboration across their health system to streamline how employees access their benefits and resources. By offering on-demand well-being content, including a Wellfocused podcast, employees can feel cared for no matter when or where they work. Those working 3rd shift or staff who want to access the program during their lunch break have the same access to their benefits and resources. Mitchell Sherman, Employee Well-Being Coordinator for UPHS shares, “working for a health system we realize that not everybody is working your standard nine to five hours. If there’s somebody working at 2:00 a.m. shift, we want to make sure that those programs are available to them. The flexibility of an integrated experience makes it easy for employees to stay engaged and quickly access the benefits and resources when and where they need them.”
Beating burnout with a culture of care
Like many healthcare organizations following the Covid-19 pandemic, UPHS faced rising supply costs, employee burnout and turnover. Supporting employees at home and work was more important than ever before. To combat burnout, the UPHS team launched a beating burnout campaign along with posting daily content focused on helping employees manage their time and energy at home and at work.
The team launched a targeted Beating Burnout campaign focused on educating employees on how to spot burnout and what best practices to follow to stay energized and engaged at work. The campaign included a series of blog posts, webinars, and quarterly surveys to measure results. UPHS saw employee burnout and turnover start to decline as a result of the campaign and employees began to use their voluntary benefits to find new ways to integrate home and work life, especially in times of stress.
Using Limeade as a one-stop-shop, employees can access a monthly calendar of all the programs and resources available to them. The benefits and wellness team hosts one-on-one life coaching, a let’s talk series focused on addressing chronic diseases with health experts, and live sessions covering a variety of topics across the physical, emotional, financial, and work well-being dimensions.
“The Wellfocused app is an invaluable tool for employees who are already stretched to their limits professionally and personally. Regardless of your goals, there is something for everyone. Whenever I feel overwhelmed, the app is there to guide me.”
Financial Administrator, Med Hematology-Oncology
Leading with care showed UPHS employees that they were seen as not just an employee but as human beings. Understanding that home and work life were not separate but blended gave employees confidence that UPHS was there to support their well-being. As a result, employees bought in to the UPHS culture of care, are actively engaged in the well-being program, and show up to work as their best selves so they can provide the best care for their patients.
+11% YoY increase in program registration
+49% improvement for at-risk employee’s overall well-being
85% employee engagement
+19% YoY program participation
Book a demo to see how Limeade can amplify care for your employees today.