The “Culture of Improvement” awards recognize LimeMates who exceptionally live the Limeade culture. The awards – Own It, Anything is Possible, Delight Customers, Speak Plainly, Be It and We’re a Team – ladder up to our six corporate values. An internal nomination committee reviews submissions from fellow LimeMates and selects the winners.
The Speak plainly award goes to Director of Working Better Together: Lora Kerns.
Lora’s courage and conviction set her apart, and she highlights areas for improvement in a respectful and understandable manner.
Here’s what we learned when we sat down to talk with Lora.
What’s your role at Limeade, and what do you do?
I’ve been at Limeade for over four years, and I’ve worn many hats along the way (account executive, implementation manager, program director/customer experience). Right now, I’m transitioning into a role (director of working better together) alongside our chief people officer to ensure our departments aren’t siloed, and that we’re working together to achieve our mission and values.
What do you like most about your job?
I love working:
- Toward a noble mission – to measurably improve well-being in the world. It makes it easy to work hard when you know your goal is to provide a societal good.
- On solutions for complex problems – being strategic and creative keeps me going.
- At an organization with a culture of improvement – it attracts some of the best, most interesting people. I’m honored to work with such amazing coworkers.
What brought you here?
Early on, there were just a handful of us. I was attracted to the people, vision and ability to be part of growing a business from its startup phase. Now, it’s all about the culture. People are helpful, kind, smart, funny and talented. They bring 100 percent to everything we do at Limeade.
What does a day in the life look like?
While there’s some methodology to the madness and each day brings the opportunity to do or learn something new. When you’re growing fast, you adapt quickly to the changing needs of the business. Today, we need to work on maintaining the best of what makes Limeade great, while learning how to scale so we can continue to grow.
Who’s your role model?
My father. A lot of people say this, but it’s true. He owned a small oil services company in Wyoming. He worked hard, and smart, with absolute integrity. With him, it was never about his own ego or status. Yet, he was widely successful and respected because of the way he worked and the way he treated his customers and employees. I try to emulate his work style all the time.
Tell us something about your family?
Both of my kids are named after my favorite musicians. My three-year-old daughter is named after Etta James and my seven-year-old son is named after Van Morrison.
What’s your favorite book?
The Sheltering Sky by Paul Bowles.
PC or Mac?
Mac, although Windows 10 looks interesting…
What can we find on your desk?
Yesterday’s coffee cup, my favorite pen and a Unikitty keychain. Unikitty from the Lego Movie is probably my spirit animal.
Favorite trip you took this year?
This summer, I took a few fellow LimeMates (that’s how much I love my coworkers) back to Wyoming, where I grew up, to have some fun exploring the Tetons and Yellowstone. We did a 12-mile hike with incredible mountain views, stopped at a gorgeous lake and even encountered a bear.
How do you take breaks in the office?
I like to do a lap around the office to connect with other teams. I also love to get outside anytime I can, and often walk to Bellevue Park.
How do you live “Speak Plainly?”
I try to always remember that people are trying the best they can in any endeavor. That gives me empathy. It’s important to tell the truth and shine a light where improvement is possible, but to always have empathy as well. If you don’t speak up when there’s a problem – when you see a train about to jump the tracks – you miss the opportunity to improve and do something really great. It’s also helpful to remember that speaking the truth isn’t necessarily giving your opinion.